tag:blogger.com,1999:blog-5881186371752795468.post3578317528664183367..comments2024-01-04T20:23:59.249-05:00Comments on Hoosier Happenings: Health insurance, HSAs, IRS & SShoosier rebornhttp://www.blogger.com/profile/04401432969706851303noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-5881186371752795468.post-22714040293717359392008-10-14T14:19:00.000-04:002008-10-14T14:19:00.000-04:00pnw.....nooooo.....strange and inefficient we are?...pnw.....nooooo.....strange and inefficient we are?<BR/><BR/>jim....so, what you're saying is that I shoulda been a little nicer!?!?hoosier rebornhttps://www.blogger.com/profile/04401432969706851303noreply@blogger.comtag:blogger.com,1999:blog-5881186371752795468.post-82958852057053040612008-10-14T08:32:00.000-04:002008-10-14T08:32:00.000-04:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5881186371752795468.post-28086117259642140342008-10-13T19:20:00.000-04:002008-10-13T19:20:00.000-04:00I worked for Anthem BC/BS, aka WellPoint, the nati...I worked for Anthem BC/BS, aka WellPoint, the nation's largest private health insurer, in my checkered past. I worked in info tech, but was close to one of the call centers, so I can say pretty authoritatively and without sarcasm or rancor that telephone customer service is primarily a cost to be managed. The CSRs are measured on throughput, held to strict average call times, a number of minutes so small that only the simplest issues can be resolved, e.g., "I lost my insurance card; could you send me another?"<BR/><BR/>It's not that much different in claims adjudication, appeals, etc. -- these jobs take lots of people to do them, and even at about $8/hr to start, that's a huge-mongous cost for the insurer. So they're all squeezed to within an inch of their life with stiff quotas and other measures.<BR/><BR/>The effect on the worker is pretty tall. The work becomes extremely onerous, trying to meet the standards set. Frankly, if I were unemployed and broke, I think I'd rather work at the Dairy Queen than as a CSR at Anthem.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5881186371752795468.post-83206139314859452642008-10-13T19:10:00.000-04:002008-10-13T19:10:00.000-04:00You know that I am a die hard Hoosier forever. Ho...You know that I am a die hard Hoosier forever. However, I have to admit that since living outside the state for nearly a decade, the way we do a lot of things back home is very strange and inefficient.PNW Hoosierhttps://www.blogger.com/profile/12128782052409777991noreply@blogger.comtag:blogger.com,1999:blog-5881186371752795468.post-57471542275703065452008-10-13T16:45:00.000-04:002008-10-13T16:45:00.000-04:00Let me know how that Amish thing works out for you...Let me know how that Amish thing works out for you!!!! You know there is always that Druid thing!Anonymousnoreply@blogger.com